FAQ – General

Q

What is Wellistic?

Wellistic is the wellness community built on trust. We are bringing together members and integrative healthcare providers from dentists and primary care physicians to acupuncturists, hypnotherapists, and health coaches all under one roof. We remain impartial and do not personally endorse any Provider in the community. Members can easily read, rate, and review these providers in a meaningful way so the community can make the most educated decision about their wellness.

Wellistic is also a leading corporate wellness program offering companies looking to further invest in their employee’s well-being, easy access to a variety of healthcare providers to ensure they get the best service.

Q

How do I become a member?

Membership is simple. Just sign up and verify your account. Once you have access you can build out your personal profile which can be seen by other members in the community. You can also manage your connections.

We encourage you to invite your friends and family — really any individual whose ratings, recommendations, and reviews you would trust. The community will grow only as fast your own network grows. We encourage you to invite others onto Wellistic to enhance your own experience. We are essentially digitizing “word of mouth”.

Q

How do I become an Elite member?

Once you become a Member, you can upgrade to Elite status. As an Elite Member, you can access the ongoing special rate offered by Exclusive Providers. Once we launch the Wellistic Partner program, you will find additional health and wellness discounts. Basically your next provider visit will pay for your monthly membership.

Q

How do I claim my listing as a Provider?

Providers already listed can find their unclaimed profile via searching for it and then selecting “Claim My Profile”. The Provider can then select the plan that is right for them and complete their Provider profile.

Q

How do I get listed as a Provider or can a Member add me as a Provider?

If you are not listed as a Provider and would like to be added or if you are a Member and would like to see your Provider listed here, please contact us.

Q

How does the ratings system work?

All categories are based on a 5 point rating system, with 5 stars exceeding your expectations of a service experience and a 1 star representing that your expectations were not met. The Overall Quality rating is the average of the category ratings. If you have used the services of a specific Provider, we encourage you to rate, review, and if compelled recommend them.

Q

Do Providers pay you for good reviews or ratings?

Absolutely not! Providers only pay for the ability to showcase their services. Period. The ratings and reviews come from you, our Members. Our goal is to provide Members with the most relevant information in an honest manner. Exchanging money or services for a positive rating or review would be in clear violation of our mission, as well as our ethical and editorial practices.

Q

Does your site list only medical doctors?

Wellistic is focused on providing a central repository for all integrative healthcare providers, all under one roof. You can find from massage therapists to pediatricians and hypnotherapists to nutritionists to name a few. Wellistic is the one-stop shop for all your healthcare provider services.

Q

Do you verify if the Providers are in “good standing” in their respective fields?

With the amount of Providers listed, it is not feasible to verify with each governing board, if one even exists for said Specialty, whether or not a Provider is still in “good standing”. Since we are building a community of trust, we defer to the honesty of each Provider and the power of the marketplace to weed out any Provider not living up to acceptable standards in their respective profession.

Q

Is Wellistic a healthcare provider?

No, we do not offer medical services of any kind. We’re just a friendly group of people focused on bringing all integrative healthcare Providers under one roof so our Members can easily find the services they are seeking.

Q

Is Wellistic available in my area? If not, when will it be?

Currently, we are rolling out city by city across the US. While we may not have officially launched in your city, you can still be a Member and you still may have Providers from your city in the community already. If you recognize a Provider whose services you have experienced firsthand, please go ahead and review them.

Q

I created an account but have forgotten my password, how do I retrieve it?

To retrieve or reset your password click on the ‘Forget password?’ link on the Login page.

Q

How safe is the platform?

All information sent to and from Wellistic is encrypted with 2048-bit SSL encryption, the same security used by banks and e-commerce sites to protect their services. This means that all communication between your computers and our servers is encrypted and that your session is protected. You can verify this by checking the lock icon in your browser. All data is encrypted in transfer and all access to our service is governed by strict password security policies. In addition, all passwords are stored in MD5 hash format, which means they can not be reversed to the original password and are not readable. Furthermore, all data is also encrypted at rest using the industry-standard AES-256 algorithm this also includes any and all attachments included.

Q

What browsers do you support?

Wellistic works best on the latest versions of the following browsers: Chrome, Mozilla Firefox, Microsoft Edge, and Safari.

Q

Where do you host the data?

Wellistic servers are hosted with Amazon Web Services (AWS) in the USA, a secured, durable technology platform with industry-recognized certifications and audits including PCI DSS Level 1, ISO 27001, FISMA Moderate, FedRAMP, HIPAA, and SOC 1 (formerly referred to as SAS 70 and/or SSAE 16) and SOC 2 audit reports. The data center is protected by highly-trained security guards 24/7 and physical access to the Wellistic servers is restricted to authorized personnel only.